Cancellation Terms

Please have a look at our general terms and conditions for further legal documents.



Cancellation Terms

Right of cancellation

You have the right to revoke this contract within 14 days without giving reasons. Commercial orders are excluded from revocation. Costs for the return in the case of a revocation are borne by the buyer.

The revocation period is 14 days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform AK MEDIA, Fleischmarkt 14/27, 1010 Vienna, Austria,, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

The return of the product in the case of a revocation takes place at the expense of the buyer. For the return of defective received or wrongly delivered goods we send a return sticker on request. Shipments that are not prepaid will be rejected by us. 

Consequences of revocation

If you revoke this Agreement, we shall repay to you all payments received from you, excluding delivery charges, immediately and no later than 14 days from the date on which we received notice of your revocation of this Agreement.

For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. If the goods are not in their original condition or have been used, we can make the refund invalid.

You must return or hand over the goods to us unopened immediately and in any case within 14 days of the day on which you inform us of the revocation of this contract at the latest. The deadline is met if you dispatch the goods before the expiry of the 14-day deadline. You shall bear the direct costs of returning the goods. They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

If you want to cancel the contract, you can fill in the following form and send it to us by e-mail, so that we can process it more quickly:

An AK MEDIA, Fleischmarkt 14/27, 1010 Vienna, Austria


- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)

- Ordered on (*)/ received on (*)

- Order number (order confirmation mail)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper communication)

- date

- Reason for revocation

(*) Delete as appropriate.




Cancellation Terms created with the trusted shops Legal copywriter in cooperation with Wilde Beuger Solmecke Attorneys at Law.